Privacy Policy

Reload Bottle Limited respects your privacy and is committed to protecting your Personal Information. Our Privacy Policy explains how the Personal Information you provide us, and other information is collected, used, and shared when you visit or make a purchase from our website (‘Our Website’). When we talk about “Personal Information” in this Privacy Policy, we are talking about both “Device Information” and “Order Information”.

‘We’ are Reload Bottle Limited ( and we are the data controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation.

Details of how to contact us if you have any questions about privacy or data protection can be found in the Contact Details section, below.

We must have a lawful basis to process your Personal Information, and this policy explains what our lawful basis is in respect of each purpose for which we keep and use information about you. Generally, we are allowed to process your Personal Information where it is necessary in connection with a contract between us (such as a contract to supply our products or services), where it is necessary in order for us to comply with our legal obligations, or where we have a legitimate interest to do so (but we will always consider whether your right to privacy overrides our interest).

Please note: - that links from Our Website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function, or information collection policies of these external websites.

Personal Information

When you pay a visit to Our Website, we automatically collect certain information about your device, including but not limited to information about your IP address, web browser, time zone and or location and some of the cookies that are on your device.

Furthermore, as you browse Our Website, we may collect information about the individual web pages or products that you view, what other sites or search terms referred you to Our Website, and information about how you interact with Our Website. This automatically collected information is known as “Device Information”.

Additionally other personal information we collect that you provide to us if and when you place an order, such as but limited to: - your full name, shipping and billing address, email address, contact number, visa / credit card or payment details and or method (e.g. PayPal). We refer to this information as “Order Information”.

Device Information: -

Device Information is collected using the following method/technologies:

Cookies: - A cookie is information stored on your computer or device by any website you may have visited. Cookies typically contains two bits of data (1) a unique ID for each user (2) a site name. Cookies enable the website to retrieve this information when you revisit them, so that they can remember you and your preferences. Tailoring page content for you based on this information (e.g. preferred language or location)

For more information about cookies, and how to disable cookies, visit here

Log files: - In computing, a log file is a file that records either events that occur in an operating system. Tracking action occurring on Our Website, and collect data including but not limited to, your IP address, date & time stamps, browser type, Internet service provider, referring & exit pages.

Web beacons: - A web beacon is a technique used on web pages and emails. Typically used to monitor the activity of users at Our Website for the purpose of web analytics or page tagging.

Please note: - that we do not alter Our Website’s data collection and or practices when we see a Do Not Track signal from your browser.

Order Information: -

Order Information is collected when you attempt to make a purchase or make a purchase through Our Website, we collect certain information from you, such as but limited to: -

  • Normal identification information, such as your full name and title
  • Contact information, such as your postal/ shipping address, email address and telephone number
  • Payment information (this is securely collected and processed by our payment provider)

We may collect some of the above information about you whenever you contact us. For example, by doing the following:

  • Enquiring about our products or services
  • Telephoning, texting, writing by post or emailing us
  • Enquiring about, or applying for, job vacancies

How your Personal Information is used

The Order Information we collect, generally is used to fulfil any orders placed through Our Website. This includes processing your payment information, providing you with order confirmation invoices via email, arranging for shipping & providing you with a dispatch confirmation email with tracking number.

 Additionally, we will use your Personal Information to:

  • Communicate with you (if need be).
  • Provide you with information or advertising relating to our products and or services when in line with preferences you have shared with us.
  • We use the Device Information that we collect to help screen for potential risk and fraud (in particular, your IP address). Also, to improve and optimize Our Website by generating analytics about how our customers browse and interact with Our Website and assess the success of our marketing and advertising campaigns.
Sharing your Personal Information

We share parts of your Personal Information with Third Parties to help us carry out parts of our services and contractual obligations to you when you place an order through Our Website.

We use your Personal Information, as described above. For example, We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:

We use to provide us with shipping options for the delivery of goods you order through Our Website. You can read more about how uses your Personal Information here:

We also use Google Analytics to help us understand how customers use Our Website. You can read more about how Google uses your Personal Information here:

You can also opt-out of Google Analytics here:

At times we may need to share parts of your Personal Information with Third Parties not mentioned in this Privacy Policy. We reserve the rights to do so in order to complete our contractual obligations with you once you place an order through Our Website (we will always consider whether your right to privacy overrides our interest).

Finally, we may have to share your Personal Information to comply with applicable laws and regulations, to respond to a search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Targeted Advertising & Marketing

As mentioned above, we may use your Personal Information to provide you with targeted advertising & marketing we believe may be of interest to you from your interaction with Our Website.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s “NAI” educational page here:

You can choose to opt out of targeted advertising & marketing by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here

Data retention & Your rights

When you place an order through Our Website, we will retain your Order Information on our records. Please note that we are processing your Order Information in order to fulfil our contractual obligations with you or otherwise to pursue our legitimate business interests listed above.

If you are a UK / European resident then you have the rights to request from us what personal information we hold about you, and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, please note that if you are ordering from outside of UK / Europe, then your Personal Information may be transferred to Third Parties outside of UK / Europe to help us fulfil part of our contractual agreement we may have with you.


We reserve the rights to update and amend our Privacy Policy at any time in order to reflect changes to our practices or for operational, legal or regulatory reasons. In any and all circumstances it is your duty to check our Privacy Policy for any such updates and amendments.

Contact us

If you have questions or for more information about our Privacy Policy practices, or if you would like to make a complaint, please contact us at We will be happy to help.